Terms of Use

3.1 Background Verification (BGV)

InteleScreen provides employment background verification services including but not limited to identity verification, employment history verification, educational credential verification, criminal and court record checks, credit and financial checks, address verification, professional reference checks, and global database checks. BGV services are provided exclusively to Clients pursuant to a valid MSA and upon submission of a verified Candidate consent form.

3.2 Spectra — Interview Integrity Platform

Spectra is an AI-powered platform that analyses live and recorded interview sessions to detect indicators of interview fraud, including but not limited to candidate impersonation, proxy interviews, deepfake video or audio manipulation, and behavioural anomalies inconsistent with authentic participation. Spectra uses computer vision, voice analysis, liveness detection, and proprietary AI models to generate analytical outputs for review by human assessors.

3.3 Nature of Services

Our Services are provided exclusively on a business-to-business basis. We do not provide Services directly to individual consumers. All Services are initiated by and delivered to Clients. Candidates interact with our platforms at the direction of and on behalf of Clients.

5.1 Nature of Spectra Outputs — Advisory Only

Spectra Outputs — including all flags, scores, risk indicators, anomaly alerts, deepfake probability assessments, impersonation signals, and any other analytical outputs — are advisory indicators only. They are generated by probabilistic AI models and are intended to assist trained human reviewers in making informed assessments. They do not constitute, and must not be treated as:

• A definitive finding that fraud, impersonation, or deepfake activity has occurred
• A legal determination of any kind
• A basis for adverse employment action without independent human review and assessment
• Conclusive evidence of dishonesty, misconduct, or any other attribute of a Candidate
• A substitute for human judgment, due diligence, or legal advice

5.2 Acknowledgement of Inherent Limitations — False Positives and False Negatives

By accessing and using Spectra, the Client expressly acknowledges and accepts that:

• False positives will occur. Spectra’s AI models may flag a legitimate, authentic candidate as a potential fraud risk. Factors that may contribute to false positive outputs include but are not limited to: poor internet connectivity or video quality, non-standard lighting conditions, environmental audio interference, physical disability or health conditions affecting appearance or speech, neurodiversity, accent, language fluency, the use of glasses or other aids, technical issues with the interview platform, and natural variance in human behaviour during high-stress interview conditions.
• False negatives will occur. Spectra may not detect all instances of fraud, impersonation, or deepfake activity. The absence of a flag or alert does not constitute a guarantee or warranty that a session is fraud-free or that the candidate is who they represent themselves to be.
• Deepfake detection is probabilistic. The detection of synthetic media, AI-generated video or audio, and deepfake manipulation is an evolving field. Detection accuracy is not absolute. Sophisticated deepfake technology may evade detection, and certain authentic behaviours may register as anomalous. InteleScreen continuously improves its models but cannot guarantee detection of all current or future deepfake techniques.
• Voice analysis limitations. Voice and audio analysis used by Spectra may produce inaccurate results in the presence of background noise, audio compression artefacts, medical conditions affecting speech, accent variation, or the use of legitimate audio enhancement tools by the candidate.
• Model bias. AI models carry inherent risks of bias arising from training data. InteleScreen takes reasonable steps to identify and mitigate bias in its models but cannot warrant that Spectra Outputs are free from all forms of bias. Clients are solely responsible for ensuring that their use of Spectra Outputs does not result in discriminatory outcomes in violation of applicable employment and anti-discrimination laws.

5.3 Client Obligations When Using Spectra

The Client agrees and undertakes that it will:

• Obtain valid, informed, written consent from each Candidate before initiating a Spectra session, clearly disclosing that AI analysis including facial, voice, and behavioural assessment will be conducted
• Inform Candidates that Spectra uses biometric analysis and that outputs are reviewed by human assessors
• Ensure that all Spectra Outputs are reviewed by a trained, competent human assessor before any consequential decision is made
• Not use Spectra Outputs as the sole or primary basis for any employment decision
• Maintain a documented process for Candidates to challenge, appeal, or provide context in response to any flag or alert generated by Spectra
• Not use Spectra Outputs for any purpose other than the assessment of interview integrity for the specific hiring process for which consent was obtained
• Not share Spectra Outputs with any third party other than those directly involved in the specific hiring decision
• Comply with all applicable employment, anti-discrimination, data protection, and AI regulation laws in the jurisdiction(s) in which Spectra is deployed
• Conduct and document a Data Protection Impact Assessment (DPIA) before deploying Spectra in jurisdictions where required by law, including under GDPR
• Provide reasonable accommodations or alternative assessment processes for Candidates who are unable to participate in video-based assessment due to disability or other protected characteristics

5.4 Prohibited Uses of Spectra

The Client must not use Spectra or Spectra Outputs to:

• Discriminate against Candidates on the basis of any protected characteristic including race, ethnicity, gender, age, disability, religion, national origin, sexual orientation, or any other characteristic protected under applicable law
• Profile, monitor, or surveil employees or candidates for any purpose beyond interview integrity assessment
• Build datasets, train competing AI models, or reverse engineer any component of the Spectra platform
• Assess Candidates for roles outside the scope of the specific hiring process for which consent was obtained
• Generate or distribute Spectra Outputs to any person, entity, or platform not authorised in writing by InteleScreen
• Conduct assessments of Candidates located in jurisdictions where the use of AI in hiring decisions is prohibited or restricted without appropriate legal authorisation

5.5 Biometric Data — Special Obligations

Spectra processes biometric data including facial geometry, voice patterns, and behavioural indicators. The Client acknowledges that biometric data is a sensitive personal data category under the DPDP Act, GDPR, and equivalent laws, and agrees to:

• Obtain explicit, granular consent for biometric processing specifically, separate from general interview consent
• Not retain biometric data beyond the period necessary for the specific hiring decision, and in any event no longer than permitted under applicable law or the MSA
• Immediately notify InteleScreen if a Candidate withdraws consent to biometric processing
• Comply with jurisdiction-specific biometric privacy laws including Illinois BIPA, Singapore PDPA, India DPDP Act, and GDPR Article 9

5.6 Candidate Rights in Spectra Sessions

Candidates participating in Spectra-assessed interviews have the following rights, which Clients are responsible for upholding:

• The right to be informed before the session that AI analysis will be conducted
• The right to request human-only review without AI assessment (subject to Client’s internal processes)
• The right to be informed if a flag or alert has been raised that is being considered in a hiring decision
• The right to provide context, explanation, or supporting information in response to any flag
• The right to request erasure of biometric data upon withdrawal of consent or completion of the hiring process
• The right to lodge a complaint with the applicable data protection authority

5.7 InteleScreen’s Obligations Regarding Spectra

InteleScreen commits to the following in connection with the Spectra platform:

• Providing Clients with sufficient documentation of Spectra’s methodology to enable the Client to explain its use to Candidates and regulators
• Notifying Clients of material changes to Spectra’s AI models that may affect the nature or interpretation of outputs
• Conducting ongoing testing of Spectra’s models for accuracy, bias, and false positive rates
• Maintaining and publishing, upon request, a summary of known limitations and false positive categories
• Providing a channel for Clients and Candidates to challenge or query specific Spectra Outputs

6.1 Candidate Consent

Clients are solely responsible for obtaining, documenting, and retaining valid informed consent from each Candidate before initiating any background verification or Spectra assessment. InteleScreen will not initiate any check without evidence of consent. The Client warrants that all consent obtained is valid, freely given, specific to the checks being conducted, and compliant with applicable data protection law.

6.2 Permissible Purpose

Clients warrant that all background verification checks and Spectra assessments are conducted for a legitimate employment-related purpose and that no check will be initiated for any improper, discriminatory, or unlawful purpose. In jurisdictions where specific checks (such as criminal record checks or credit checks) require regulatory authorisation, the Client warrants that such authorisation exists before requesting the check.

6.3 Accuracy of Instructions

Clients are responsible for the accuracy of information provided to InteleScreen when initiating checks or Spectra sessions, including Candidate details, job role, jurisdiction, and scope of checks required. InteleScreen shall not be liable for errors in outputs arising from inaccurate or incomplete instructions provided by the Client.

6.4 Use of Reports

BGV Reports and Spectra Outputs are produced exclusively for the use of the requesting Client in connection with the specific hiring or engagement decision for which they were commissioned. Reports must not be:

• Shared with any third party other than those directly involved in the relevant hiring decision
• Used for any purpose other than the specific purpose for which they were commissioned
• Retained beyond the period permitted under applicable law and the MSA
• Used as the basis for any adverse action without following the applicable adverse action procedures in the relevant jurisdiction

6.5 Adverse Action Procedures

Where a Client intends to take adverse employment action (including rejection, withdrawal of offer, or termination) based wholly or partly on a BGV Report or Spectra Output, the Client is solely responsible for complying with all applicable adverse action procedures, including providing the Candidate with a copy of the relevant report, notice of the intended action, and a reasonable opportunity to respond. In jurisdictions where specific adverse action procedures are mandated by law (including under the US FCRA, EU GDPR, and India DPDP Act), the Client must follow those procedures in full. InteleScreen accepts no liability for the Client’s failure to comply with adverse action obligations.

10.1 No Guarantee of Accuracy

While InteleScreen applies rigorous processes and employs verified sources, background verification information is dependent on the accuracy and completeness of third-party sources including former employers, educational institutions, government databases, and court records. InteleScreen does not warrant that BGV Reports are complete, error-free, or current at the time of delivery. The Client is responsible for independently assessing the relevance and weight of BGV Report findings.

10.2 Spectra — No Warranty of Detection

InteleScreen does not warrant that Spectra will detect all instances of interview fraud, impersonation, proxy candidacy, or deepfake activity. Spectra Outputs are probabilistic and inherently subject to both false positive and false negative errors. InteleScreen makes no representation that a clear Spectra Output means a session is fraud-free, or that a flagged output means fraud has occurred.

10.3 Services Provided “As Is”

To the maximum extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, statutory, or otherwise. InteleScreen expressly disclaims all implied warranties including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

10.4 No Employment or Legal Advice

Nothing in any BGV Report, Spectra Output, or any other communication from InteleScreen constitutes legal advice, employment advice, or a recommendation to hire or not hire any individual. All decisions based on our Services are made at the sole discretion and risk of the Client.

10.5 Service Availability

InteleScreen does not warrant that the Services will be available at all times, uninterrupted, or error-free. We reserve the right to suspend access for maintenance, upgrades, or reasons beyond our reasonable control without liability to any User or Client.

11.1 Excluded Losses

In no event shall InteleScreen be liable for any of the following, regardless of whether such losses were foreseeable or InteleScreen had been advised of their possibility:

• Loss of profit, revenue, business, or anticipated savings
• Loss of goodwill or reputational damage
• Loss or corruption of data
• Any employment dispute, wrongful termination claim, discrimination claim, or regulatory action arising from a Client’s use of BGV Reports or Spectra Outputs
• Any claim brought by a Candidate against a Client arising from the Client’s use of our Services
• Any indirect, special, incidental, punitive, or consequential losses of any kind
• Any loss arising from the Client’s failure to comply with adverse action obligations
• Any loss arising from false positive or false negative outputs from the Spectra platform where the Client has failed to conduct mandatory human review
• Any loss arising from a Client’s use of Services in violation of these Terms or applicable law

11.2 Spectra-Specific Liability

Without limiting the generality of the above, InteleScreen shall have no liability whatsoever for:

• Any employment decision made by a Client on the basis of a Spectra Output, whether or not that Output was accurate
• Any false positive result generated by Spectra that contributes to a hiring decision adverse to a Candidate
• Any failure of Spectra to detect interview fraud, impersonation, proxy candidacy, or deepfake activity
• Any claim by a Candidate arising from a Spectra assessment, including claims of discrimination, defamation, or breach of privacy, where such claim arises from the Client’s use or disclosure of Spectra Outputs
• Any regulatory fine, penalty, or enforcement action taken against a Client arising from the Client’s deployment of Spectra

15.1 Escalation and Negotiation

In the event of any dispute, claim, or controversy arising out of or in connection with these Terms or the Services, the parties agree to first attempt to resolve the matter through good-faith negotiation. A party wishing to initiate the dispute resolution process must give written notice to the other party specifying the nature of the dispute. The parties shall have 30 days from the date of such notice to attempt resolution through senior management discussion.

15.2 Arbitration

If the dispute is not resolved through negotiation within 30 days, either party may refer the dispute to binding arbitration under the Arbitration and Conciliation Act, 1996 (India) as amended. The arbitration shall be conducted by a sole arbitrator mutually agreed upon by the parties, or in the absence of agreement, appointed in accordance with the Act. The seat and venue of arbitration shall be Bengaluru, Karnataka, India. The language of arbitration shall be English. The arbitral award shall be final and binding on both parties.

15.3 Jurisdiction

Subject to the arbitration clause above, the parties submit to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India for any interim relief, enforcement of an arbitral award, or any matter not subject to arbitration under these Terms.

15.4 International Clients

Clients located outside India acknowledge that these Terms are governed by Indian law and agree to the jurisdiction of Indian courts and arbitral tribunals as set out above. Nothing in this clause limits the rights of a Client to seek interim injunctive relief in its local jurisdiction to prevent irreparable harm.